Our services help you achieve your business goals.

We understand that you need healthcare technology systems that quickly and efficiently handle your mission-critical data. To ensure we meet your needs, PrimaryData delivers high-quality training and support by employing a variety of services and processes.

Training is the most critical element to the successful implementation of healthcare technology.  PrimaryData support services feature standard and extended support packages.

PrimaryData oversees all aspects of our product implementations for our clients. Our mission is service excellence.

Like our products and services?  Know of a practice that needs our products or services?  Details on our Client Referral Program here.

Training and Implementation Services
Initial and continuing training is essential to your satisfaction with our products and helping you meet your business goals. Implementation follows a defined curriculum to be covered. Training agendas are provided outlining the topics to be covered, who is to be trained, the training method to be employed, and the associated timeframes. We can also help your practice develop your own training program, materials and guidelines. Click here for PrimaryData Training Services.

We feature a variety of different training options to best meet your needs, including:

Client Support Services
When you need support, you can call us during standard support hours.  For those practices requiring 24 hours a day, 7 days a week. coverage, or beyond the normal support hours, we offer extended support plans that can meet those needs.  Click on the links to the right for a copy of the PrimaryData Technical Support Guidelines and the PrimaryData Software Support Agreement.  We can provide support for MEDfx, MDX, PCN Health Network and Medical Manager practice management systems as well as for SpringCharts EHR. Click here for PrimaryData Support Services.

Standard Support Hours
Monday through Friday  7AM MST through 6PM MST.

2010 Holidays
PrimaryData will be closed the following holidays in 2010.  Those clients with extended support will be able to place support requests for urgent only issues during these days.

• Friday, January 1st     • Monday, May 31st     • Monday, July 5th     • Monday, September 6th    
• Thursday, November 25th     • Friday, November 26th     • Friday, December 24th

Remote Support
Our remote support connectivity tool provides a secure connection and is a valuable collaboration tool for support and your practice.   When you have a system issue that requires support our support technicians, with your permission, can use our remote access connectivity to securely work with your system. This tool provides fast, easy and secure remote-support services, resulting in a superior support experience.

Healthcare Billing Services
Your practice financial strength is directly correlated to timely billing and account reimbursement. PrimaryData offers your practice a comprehensive healthcare billing service and receivables management system at an affordable price. We will integrate our healthcare technology systems and procedures into your practice's work flow, from checking insurance eligibility, posting medical codes, submitting claims to receiving payment through our  Revenue Cycle Management planning.  Our healthcare financial and practice reporting is second to none, our rates are extremely competitive.   We are committed to maximizing your income and treating your patient's billing issues with courtesy and compassion.  Click here for more information on PrimaryData Healthcare Billing Services.

Document Imaging Services
Our onsite facilities management services are suitable for back-file or day-forward conversions or we can provide you onsite document imaging conversion processing services.  With leading healthcare technologies, our document imaging conversion services allows healthcare providers enhanced patient care through superior day-forward medical records management while saving costs, freeing up revenue generating space, and improving personnel efficiencies.

Data Conversion and Integration Services
Migrating from your old practice management system can be difficult.  It makes sense to convert the data from the old system to the new system if the conversion process is handled correctly.  Handled improperly it can be costly, take much too long to complete, and result in not only bad and inaccurate data but also user and support nightmares with the new system.  PrimaryData has many years of practical experience with data conversions.   We will work with you to ensure a smoothest transition with clean and accurate data. If you need a data conversion from Medical Manager, PCN Health Network, Versyss Mends, MDX, and other practice management systems give us a call and we will review the process with you to assist in your successful transition to your new system.

Need to integrate your current practice management system with an electronic health record system or other healthcare technology?  Let us review your data integration needs and provide you a solution.