Support is available to answer on-line questions during normal PrimaryData support hours, 7AM MST - 6PM MST, Monday through Friday by calling 303-204-5753.  We offer support options for the following practice management systems:

MEDfx, MDX, Medical Manager, PCN Health Network

We also provide support for SpringCharts EHR and other healthcare technology applications.

To contact PrimaryData support through email, please email support@primarydatacorp.com.  Unencrypted email is not secure.   Please do not include Protected Health Information (PHI) in support requests. Refer by patient account numbers only.  Include your name, contact phone number and back line, practice name, PrimaryData client ID (if known), product area and a brief description of the issue.

Fax Support

To contact PrimaryData support via fax, follow the instructions for email support requests and send your completed fax form to 866-852-4731.  Click here for a PrimaryData Support fax template for your use.

Online Support Form

Complete and submit the following form to notify PrimaryData support directly.